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Blog

Nov 6

Written by: AdTech
11/6/2012 11:39 AM  RssIcon

Jacob Elliott has recently joined our company as Materials and Purchasing Manager. Many of you have had the opportunity to speak with Jake on the phone or communicate through e-mail. It is always nice to place a face to a name and discover a little more about who you are working with. I sat down with Jake and asked him a few questions about things that may interest you. Thank you for welcoming Jake , we a very excited to have him on board.










Tell Me a Little About your Background:

My previous employer was a local paint manufacturer and Home Improvement Supply company. I handled all the purchasing and built relationships with the vendors. I also assisted with customer service when needed. It was very important to know everything about what I was buying from vendors in order to be of as knowledgeable as possible for customers. Especially when dealing in home improvements a lot of people are experimenting with DIY ideas and you are there to help them get it right. Although, I think in any industry it is important to know your vendors, know your product and be aware of your customer’s needs.

 

What brought you to Pyragon?

Initially, I was looking for a position to broaden my purchasing experience in other industries. Fortunately, I was able to apply for this position which allowed the demonstration of my previous experience and the opportunity to gain experience in purchasing electronic components.

 

What are your main responsibilities?

My responsibilities consist of purchasing parts, production, sales and answering questions from our customers. There are many tasks done in between to make the process run smoothly and allow for on-time delivery to our customers.  

 

Most Challenging Aspect of this Position?

The most challenging aspect has probably also been the most interesting, which would be learning the purchasing process of electrical components. In my previous position it was more about the quality of the product and a bit less about timing. In this position scheduling incoming parts for projects is essential. If the engineers do not have the parts for a certain model on time it will throw production off and lead to delays in the delivery to our customers.

Can you tell me about a time you had a urgent order and how you handled it?

Yes, we had an urgent order for a FSM-55- Well actually a special order that was also a rush order. I think the most important thing with special or rush orders is being able to look at what you have or may need and build a realistic delivery date to your customer. There is nothing worse than the expectation of a product on a certain date and it is delayed, so we try to avoid that issue. I try to get every order to each customer out as soon as they need it whether it is a special order or not.

What is the one thing you would like our customers to know?

Basically that I enjoy speaking to every customer and I am always here if you may have questions about a model, an order or prices. I do my best when purchasing to make sure I am getting quality parts to put into your finished model, as well as, a good price so that I may pass that savings to our customers. Also placing your input, output and range on your orders would be a great help in getting your order processed as efficiently as possible.

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